NF / SHIPPING SUPPORT
Shipment protection.
Clear steps when an order needs attention.
Planned policy. No physical orders, shipment protection coverage, insurance, or claims processing are active in this test storefront.
Damaged or incorrect items
The planned process is to report an issue within 48 hours of delivery with your order number, photographs of the item and outer packaging, and a short description. Claims would be reviewed before any replacement is approved.
Lost in transit
For a package with no delivery scan, the planned process is to request a carrier investigation after 14 business days from shipment. Replacement outcomes are not guaranteed.
Delivered but missing
A delivery scan does not establish theft coverage. Check with the carrier, building management, and neighbors. Final coverage and exclusions will be published before launch.
For this preview
You can look up or cancel eligible test orders in your account. No protection fee is charged and no shipping claim can be submitted yet.
Find your test order